A debt collection incassobureau inschakelen agency specializes in helping businesses recover past-due accounts from customers. These agencies may collect via phone, email or mail. They may also use advanced technology to identify and reach out to debtors, including skip tracing or artificial intelligence. In addition, some agencies offer an online portal where clients can add new delinquent accounts and monitor debtor status in real-time. When choosing an online debt collection agency, make sure it is licensed and/or bonded in your state and in states where your customers live. You should also check whether the agency has any consumer complaints. A few complaints may not be a big deal, but multiple and/or recurring ones are a sign of poor service.
The Benefits of Using an Online Debt Collection Agency for Small Businesses
Some debt collectors use aggressive tactics to force you to pay. For example, they might threaten to arrest you or claim that you owe more than you actually do. Fortunately, federal and state laws protect you from harassment. You can file a complaint with the Consumer Financial Protection Bureau or your state’s attorney general if a debt collector violates the law.
You should also consider how much an online debt collection agency charges for its services. Many agencies charge a percentage of the amount they collect, known as contingency pricing. Others may charge a flat rate per account. When assessing fees, ask potential vendors for a detailed breakdown of their rates. Some agencies list their rates on their websites, while others require you to contact them to obtain a quote.